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Common Questions

Things you might want to know
We approach each project with individuality and focus. With experience  close to 30 years, we are proud to be a Builder Member of SPASA – Swimming Pool and Spa Association reaching across NZ and Australia - providing you with the assurance of quality and professionalism. Health and safety on the work site is serious and important to us. With processes and policies aimed at protecting employees, subcontractors and visitors, site safety is paramount. As well as safety, we make sure all our liability and contract insurances are up to date.

How long will my pool project take?

Most pool builds can take anywhere between 12 weeks to 3 months from final design approval to completion. The concrete shell can be completed within 2 weeks from first breaking ground to spray day. Factors like weather, permits, custom finishes, or landscaping add-ons can affect timing.

We'll always keep you updated throughout the build, and will ensure everything runs smoothly.

Can I make changes after work has started?

Finalising most design choices upfront is the best way to avoid issues. After construction starts, changes can be difficult to make as structural work is underway. Finishes such as tiles and plaster, as well as filtration, are more flexible to change.

If you need to change something, let us know as early as possible — we'll try to help, but it may lead to additional charges or delays.

Do we get a final inspection?

Yes, absolutely. Once your pool is complete, we'll walk through the finished space with you to ensure everything matches your design and expectations. We'll explain how to operate your filtration, lighting, or heating systems, answer any questions, and make sure you're 100% satisfied.

You'll also receive handover documents, warranty info, and care instructions for your new pool.

Is there a warranty on the pool?

Yes, all of our pools are covered under warranty. We offer warranties on the shell and surrounding work, and plumbing and finishes. Equipment like pumps and lighting also come with their own manufacturer warranties. (Terms and conditions apply)

If anything comes up post-completion, we're just a call away.

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